Faq

Please see our FAQ section before sending us a message.

How long does it take to process my order?

We usually give a delivery time of 5 to 10 days from the confirmation of your order and the payment of it by the bank. This time is based on the entire process of creating your gift and all the processes it goes through before it is finalized for shipment. These processes can be seen in our MANUFACTURING PROCESSsection.

I can use the photos of my mobile, tablet, computer, ...?

Of course. You can attach the photos from the gallantry of your mobile. Both those you have made, those that have been sent to you through networks, or those that you have captured from a friend’s profile in their networks to give them a nice gift. If there are any problems with the photos, our digital treatment department would contact you to find a solution.

What payment systems I can use.

We work with the REDSYS platform through Banco Bilbao Vizcaya Argentaria (BBVA),which allows the use of any credit/debit card with total security through its payment platform. This allows us to offer the highest security in payment operations in the market with an ever-updated service against fraud and abuse. You can also pay by bank transfer on one of our accounts that will appear at the time of making the payment and once this option is selected.

When will my order arrive?

Our orders take up to 48 hours from the time they leave our warehouses and are delivered by the transport agency. Exceptionally, remote areas can be delayed by 24 hours on these deadlines, due to the transport agency’s own logistics. Although our shipments are super fast, keep in mind that on weekends, holidays and holidays reported on our website we do not prepare orders at the same speed for a personal theme available.

Do you ship to the Canary Islands, Ceuta and Melilla or to other countries outside the peninsula?

Yes, we ship to everyone, including the Canary Islands, Ceuta and Melilla and EU countries and around the world. The system will automatically offer you the best shipping option.

Can I request an invoice?

Yes, the system will automatically send you a copy of your order in PDF format. And if you wish to request it and we will send you a personalized invoice of your purchase with your details. Remember that for this you must provide us with your VAT/ROI/VATtax number.

MORE DOUBTS OR QUESTIONS

Check our FAQS/QUESTIONS section where we will include all those you ask us.

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