These general conditions of contract apply to all commercial transactions made in the virtual store, www.regalosen3d.com. For more information about it and our Privacy Policy please refer to the Legal Notice hosted at the bottom of each page of this store.

Please read these Terms of Purchase and our Privacy Policy carefully before placing your order. If you do not agree to all the Terms of Purchase and Privacy Policy, you must not place any orders.

Identification

www.regalosen3d.com is a business unit belonging to José Angel Ribas Espiñeira, with NIF 40984596E, domiciled in C/Sant Fructuos,58 – 08004 Barcelona – Spain. Any communication may be addressed to the registered office or phone number 615204870 or to the email address info@regalosen3d.com

Activity

www.regalosen3d.com offers products for sale on www.regalosen3d.com exclusively to end users. Only for them we develop online commerce. The products sold www.regalosen3d.com are handcrafted items created through 3D technology.

Contents and information provided on the website

www.regalosen3d.com reserves the right to modify the commercial offer presented on the website (modifications on products, prices, promotions and other commercial and service conditions) at any time. www.regalosen3d.com makes every effort within its means to provide the information contained in the website truthfully and without typographical errors. In the event that at some point there was an error of this kind, outside the will of www.regalosen3d.com, it would be immediately corrected. If there is a typographical error in any of the prices shown and a customer would have made a purchase decision based on such error, www.regalosen3d.com will inform the customer of such error and the customer will have the right to cancel their purchase without any cost on their part.

With regard to the contents of the website www.regalosen3d.com may sometimes display provisional information about some products. In the event that the information provided does not correspond to the characteristics of the product the customer will have the right to cancel his purchase at no cost on his part.

Sales system

To make a purchase, the user can send us your order through:

  • Internet through the shop and shopping basket.
  • Emailing us at: info@regalosen3d.com

Prices

The current prices on the website at the time of order completion will apply.

The prices of the products shown on the website of www.regalosen3d.com do not include local taxes (in Spain value added tax (VAT) of 21%.).

Payment method

Payment by credit or debit card

When you select the REDSYS payment option, the page will redirect you to the REDYS payment gateway, where the payment method will be selected. This whole process is oblivious to www.regalosen3d.com, and occurs on REDSYS servers. The customer can choose to pay by credit or debit card, so that the transaction will be confirmed at the time the order is placed.

In some cases, after clicking the final button of the payment, the page can re-address you to your bank’s website and ask you for an extra security key for payment with your Visa or MasterCard card. This is 3D Secure, a security system developed by your bank that asks you to enter your personal key to make the purchase safely. This key for online purchase with your card is totally personal and your bank must be provided. For more information, you can contact your bank or our Customer Care Team directly.

Order details

  • After receiving the payment and confirming your order, it will be automatically sent to www.regalosen3d.com for processing. Confirmation of the order presupposes full acceptance of the Terms and Conditions of Sale through the www.regalosen3d.com Online Store.
  • You will receive an email with the confirmation and summary of the purchase.
  • Prices for products are in Euros and do not include fees and taxes. www.regalosen3d.com reserves the right to change, at any time and without prior notice, the prices on the website www.regalosen3d.com. However, the prices that appear at the time you made the purchase will be those that are considered valid.
  • All data recorded in www.regalosen3d.com serve as proof of transactions between www.regalosen3d.com and its customers. In disagreement between the parties regarding a transaction made on the website www.regalosen3d.com, all data recorded by www.regalosen3d.com will be considered irrefutable proof of the transaction.

Shipping costs, delivery time and transportation

Shipping costs

They’re the ones on the bill. In case of return of the goods (Art.44 of the Retail Trade Management Act), the shipping costs will be borne by the customer.

Delivery time

The delivery time of the product corresponds to the deadline after it has been completed and delivered to the transport company. The creation and impression processes vary and you can see an explanation of how they work in the information section, manufacturing process. To ensure the highest security and speed, all orders are shipped through different private courier companies. Once the shipment has been processed, you will receive an email with the tracking number information and a link so that you can track it through the website.

The indicative transport deadlines are available in the section of our website “Faqs: How long will it take to arrive my Order www.regalosen3d.com since I made the purchase?”

Before confirming your order you will be informed about shipping costs and shipping times, the latter guidelines, which apply to your specific order. However, both may vary depending on the specific circumstances of each order. In particular:

-The transport times can be altered by extraordinary incidents in the carrier and by difficulties in the delivery of the goods.

Transport

Shipments of goods are made daily from Monday to Friday and always having specified the address with the customer. The transport of the products will be the one in the order. In case of damage due to transport, the customer must make it in the mobile terminal of the carrier at the time of signing. No claims of damage caused by transport after 24 hours from the receipt and delivery of the goods will be accepted. Upon delivery of the goods, the customer will receive the corresponding packing slip.

Buyer’s rights and returns policy

www.regalosen3d.com guarantees its customers the possibility to cancel their order at any time and at no cost provided that the cancellation is communicated before the order has started its creative process.

All our products go through a thorough quality process. Both in its design, production, creation and shipping. So when our products leave our facilities they have been duly verified and verified. All of them include a sealed, verified sheet signed by one of our verifiers.
With this purpose and for the peace of mind of the end user, once the gift is finished and before its shipment, we send you an image or video, where you can see the finished product. Because our products are personalized, and exclusive to the person who orders them, we cannot accept returns, as there is no option to relocate them. Likewise and so that this does not happen, not only do we make the product as you tell us, but also, during the design and before the final creation, we send you a virtual presentation of it to have your ok, or failing that modify something. After this we move on to your production and final verification. After all these steps, we understand that the end result will be your total acceptance and your success assured.

In accordance with the provisions of Article 44 of the Retail Trade Management Act, the buyer may make the return within seven business days of receipt of the goods in the same condition in which it was delivered to him, AS LONG AS THE PRODUCT IS NOT THE ONE YOU REQUESTED. The seller, for his part, will correct the error if this has occurred and forward the correct product again to the customer at no additional cost.

No revocations of orders or returns of goods will be accepted outside the indicated deadlines.

The return will not result in any penalty to the buyer.

If a product other than the one requested by the customer is delivered in error by www.regalosen3d.com, it will be removed and the correct product will be delivered to the buyer at no additional charge to the buyer.

For any incident related to the return of items from our store you can contact our Customer Service Department via email: info@regalosen3d.com or by phone 615204870

Customer obligations

The customer of www.regalosen3d.com undertakes at all times to provide truthful information about the data requested in the purchase forms.

The customer undertakes to accept all the provisions and conditions contained in these Conditions of Purchase understanding that they include the best possible service will for the type of activity that develops www.regalosen3d.com.

The customer undertakes to enable the delivery of the requested order by providing a delivery address in which the requested order can be delivered within the usual delivery time of goods (Monday to Friday from 8:30 to 19:00). In case of non-compliance by the customer of this obligation, www.regalosen3d.com will have no responsibility for the delay or impossibility of delivery of the order requested by the customer.

Purchase guarantees

Shop safely in our online store.

www.regalosen3d.com is responsible for any defective product in accordance with July 10, July 10, Guarantees in the Sale of Consumer Goods, which recognizes the consumer’s rights of repair, replacement, price reduction or return ALWAYS THAT THESE ARE AVAILABLE TO www.regalosen3d.com.

Doubts and complaints

For any questions or complaints you can contact us through our e-mail address: info@regalosen3d.com

Applicable law and competent jurisdiction

Sales made with www.regalosen3d.com are subject to the legislation of Spain.

In case of any conflict or discrepancy, the applicable jurisdiction will be that of the Courts or Tribunals of Logroño –La Rioja-.